The Virtual Office in Japan
that handles all the mail and phone calls.
Most virtual offices store and forward your mail. We manually check it, understand it, and handle what needs doing so nothing slips through the cracks.
Central Tokyo location
Mail reviewed by professionals, not just scanned
Action taken on your behalf > not just forwarded
Trusted Across Borders
We've helped more than 120+ companies from 15+ countries
How it Works
The Virtual Office That Takes Action On Your Mail
Let us receive your documents and tell you what you need to do or even better, we can take action on your behalf.
The Problem
Why Most Virtual Offices Fall Short
Staying compliant with the government mail that arrives is where big problems can happen.
SmartStart — Business Setup
We Don't Just Forward Your Mail. We Handle It.
Other virtual office providers scan, translate, and forward. That's where they stop. At SmartStart Japan, incorporation, tax registration, social insurance, and government compliance is our core business — so when something arrives that needs action, we take it for you.
Pricing
Simple, Transparent Plans
Essential
Address, mail management, and hands-on compliance support - the virtual office that actually does the work.
- 1 central Tokyo location
- All mail received, scanned, and explained
- We take action on your behalf when needed
- Junk mail filtered - we don't waste your time
- Urgent mail flagged immediately
Essential + Phone
Everything in Essential, plus bilingual phone reception 9 AM-5 PM - so your business is reachable in Japan without you being there.
- Everything in Essential
- Japanese phone number for your company
- Calls answered by bilingual staff, 9 AM-5 PM
- Call summaries relayed to you in English
- Calls actioned where possible
How It Works
Your Japan Virtual Office Ready in 5 Steps
Free Consultation
We assess your situation : incorporation status, location, compliance needs, and confirm the right plan.
Address Registered
Your Japanese business address is set up and ready for government registrations, tax filings, and banking.
Company Incorporated
Need to set up a company too? We can incorporate your business in Japan at the same time, no separate process needed.
Mail Monitored
Our team receives, manually reviews, and translates every piece of correspondence : flagging anything that needs attention.
We Take Action
Where a response or filing is needed, we handle it on your behalf and keep you updated. No chasing, no missed deadlines.
Do You Want a Corporate Bank Account?
We can help you setup a corporate bank account in Japan for your company.
FAQ
Still have questions? Book a free consultation and we'll walk you through everything.
Where is your virtual office location?
We have one central Tokyo location, conveniently situated for use with government registrations, tax filings, and business correspondence.
Can I use this address to incorporate my company?
Yes. Our virtual office address can be used as your registered company address for incorporation with the Legal Affairs Bureau. If you are incorporating with SmartStart Japan, this is a seamless add-on to your setup.
Is there an extra charge when you take action on my mail?
Yes. The monthly plan covers your address, mail scanning, review, and explanation. When action is needed — tax filings, social insurance, labor registrations — we charge market rates for the work. For non-government correspondence, fees are discussed and agreed before we proceed.
What types of documents can you advise on?
We handle all standard business setup and ongoing maintenance documents — tax, social insurance, labor, and routine government correspondence. For unusual or unique mail outside normal compliance, we explain what the document is and refer you to the appropriate professional.
Will Japanese banks accept this address for a corporate account?
Virtual office addresses are generally not accepted by Japanese corporate banks. If banking access is a priority, our premium nominee director service places a Japanese resident as your registered representative director, which can unlock corporate account eligibility. Book a consultation to discuss your situation.
What happens if urgent government mail arrives?
We flag it to you immediately. You respond to us promptly, and we execute on your behalf as fast as possible. We cannot guarantee outcomes given the variability of urgent situations, but we will always move as quickly as we can once instructed.
What are the phone reception hours?
Phone reception on the ¥45,000 plan operates 9 AM to 5 PM Japan Standard Time, Monday through Friday. Messages left outside these hours will be relayed to you the following business day.
Do you offer any discounts?
We do not offer discounts on this service. If budget is the priority and you do not need compliance action support, we are happy to refer you to mail-forwarding services that provide address and scanning for around ¥10,000 per month — just be aware that acting on your mail will remain your responsibility.
Ready to Set Up Your Japanese Business Address?
Book a free 30-minute consultation and we'll confirm which plan fits your situation.
SmartStart Japan is dedicated to helping international entrepreneurs confidently build and launch businesses in Japan.